NHS Complaints
Most complaints are the NHS are resolved at a local level
through the NHS complaints procedure, but if you wish to
complain about a national service or regulator then below
you will find information surrounding what to do in such
instances. The NHS foundation trusts are hospital or mental
health trusts that have been given more independence about
the way they're run and funded. Foundation trusts are
regulated by an operation named Monitor, and Monitor has the
power to intervene in the running of an NHS foundation trust
in order to safeguard NHS patients and services. To complain
about a foundation trust, firstly follow the standard NHS
complaints procedure first - this is available on the NHS
website.
If you're not happy with a service provided by NHS Direct, a
separate arm of the NHS, then you can complain by phone on
0845 4647, by using the ‘NHS Direct feedback form', or by
writing to The Chief Executive, NHS Direct, 8th Floor, 2a
Riverside House, Southwark Bridge Road, London SE1 9HA. In
each case, you should receive a confirmation letter of your
complaint within two working days, and NHS Direct will try
to solve the issue within the following 21 days. Blood and
transplant services, the regulation of medicines, and
decisions about what treatments should be used are run by
organizations across the NHS nationally.
Safety at the NHS The NHS takes patient safety extremely
seriously, and will immediately look into any cases whereby
the patient thinks their safety, or their rights have been
compromised. Therefore, if, for instance, you believe an NHS
practitioner, or social services employee has been guilty of
professional misconduct, you can complain to their
professional or regulatory body. There is indeed different
healthcare regulators for different arms of the NHS, and
complaints should be aimed at the specific regulator in
order to resolve the issues as quickly as possible. So, the
regulator for doctors in England is the General Medical
Council. For nurses and midwives, the regulator is the
Nursing and Midwifery Council, and for Dentists, dental
hygienists and dental therapists, the regulator who will
deal with complaints is the General Dental Council. For
complaints concerned with dispending opticians and
optometrists, the General Optical Council will resolve help
to resolve the issue, and for problems with Pharmacists, the
Royal Pharmaceutical Society of Great Britain is the
regulator. Arts therapists, biomedical scientists,
chiropodists and podiatrists, clinical scientists,
dietitians, occupational therapists, operating department
practitioners, orthoptists, paramedics, physiotherapists,
practitioner psychologists, prosthetics and orthotists,
radiographers, speech and language therapists all share the
same regulatory body, which is the Health Professions
Council. For Osteopaths, see the General Osteopathic
Council, and for Chiropractors, the General Chiropractic
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The Council for Healthcare Regulatory Excellence (CHRE)
oversees the work of the health professions regulators. It
carries out an annual performance review with each
regulator, and looks at whether the regulator operates to
agreed standards.
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